Refund Policy

Effective Date: January 1, 2026
Owner: astrom8

1. Refund Eligibility

astrom8 offers refunds under the following conditions:

1.1 7-Day Refund Window

You may request a refund if all conditions are met:

• Payment was made within the last 7 days
• Less than 10% of your monthly quota has been used
• You have not deployed the API key to a production system

1.2 Special Circumstances

• Technical failures on astrom8’s side causing more than 24 hours of continuous downtime
• Duplicate charges due to system error

2. Non-Refundable Cases

We do not issue refunds for:

• Usage exceeding 10% of your quota
• Requests made more than 7 days after payment
• Overage charges (credits purchased beyond quota)
• Annual plans after 30 days from payment
• Monthly plan cancellations mid-cycle

3. How to Request a Refund

1. Email ops@astrom8.com
2. Subject line: [Refund Request] {account name} - {reason}
3. Include:
   • Registered email address
   • Payment date
   • Reason for refund request
4. Our team will respond within 3 business days

4. Refund Process

4.1 Approved refunds are returned to the original payment method.

4.2 Processing time depends on your bank — typically 5-10 business days.

4.3 Stripe processing fees (~3%) may be deducted before refund.

5. Cancellation

5.1 You may cancel at any time before the next billing cycle.

5.2 Service remains active until the end of the paid billing period.

5.3 Remaining credits expire at the end of the billing period.

6. Annual Plans

6.1 Annual plans follow the same refund policy but limited to the first 30 days from payment.

6.2 After 30 days, we do not refund the remaining portion of an annual plan.

Contact: ops@astrom8.com
Website: https://astrom8.com

Note: This policy is a general guideline. astrom8 reserves the right to evaluate each case on its merits.